FAQs

Last Updated: 01/08/2024

Welcome to the Wasafli FAQ page. This section is designed to provide detailed answers to the most common questions regarding our products, ordering process, shipping, returns, payments, and customer support.

We believe clarity builds trust. That’s why everything here is written to give you direct, complete answers—no guessing, no hidden conditions.

If your question isn’t covered, our support team is available to assist you.

1. Orders & Purchasing

1.1 How do I place an order on Wasafli?

Placing an order is simple and straightforward. Browse our collection of sunglasses, select the product you want, and click the checkout button. From there, you will enter your shipping details and complete your payment using one of our accepted methods.

Once your order is successfully placed, you will receive a confirmation email.

1.2 When is my order confirmed?

Your order is confirmed once:

• Payment is successfully completed
• You receive an order confirmation email

If you do not receive confirmation within a few minutes, check your spam folder or contact support.

1.3 Can I cancel my order?

Yes—but only within a limited window.

Orders can be canceled only before they are processed. Since we process orders quickly (within 1 business day), you must contact us as soon as possible.

1.4 Can I change my order details?

You may request changes such as:

• Shipping address correction
• Name correction
• Product variant or quantity

However, changes are only possible before processing begins. Once the order enters fulfillment, no modifications can be made.

1.5 What happens if I enter the wrong information?

If you entered incorrect details:

• Contact us immediately
• If the order has not been processed, we can fix it

If the order has already shipped, changes are no longer possible.

2. Shipping & Delivery

2.1 How long does delivery take?

All timelines are based on business days (Monday–Friday).

2.2 What is your shipping fee?

We offer a flat shipping rate of $6.99 for all orders.

There are no hidden charges or additional fees applied at checkout.

2.3 What is the daily cut-off time?

• 5:00 PM EST (Monday – Friday)

Orders placed after this time will be processed the next business day.

2.4 Which shipping carriers do you use?

We partner with trusted delivery services:

• USPS
• UPS
• FedEx

Carrier selection depends on location and logistics efficiency.

2.5 How do I track my order?

Once your order ships, you will receive:

• A tracking number
• Carrier information
• A tracking link

Tracking updates may take up to 24 hours to appear.

2.6 What if my order is delayed?

Delays may occur due to:

• Weather conditions
• Carrier issues
• High shipping volume

If your order exceeds the expected delivery window, contact us and we will assist.

3. Returns & Refunds

3.1 What is your return policy?

We offer a 60-day return period starting from the delivery date.

This gives you enough time to evaluate your sunglasses without pressure.

3.2 What condition must items be in?

To be eligible for return:

• Items must be unused
• In original condition
• With original packaging (if applicable)

3.3 How do I start a return?

Email us at:
support@wasafli.com

Include:

• Order number
• Reason for return
• Photos (if applicable)

We will provide instructions.

3.4 How long does it take to get a refund?

3.5 Are there any fees?

No.

• No restocking fees
• No hidden deductions

You receive a full refund (if eligible).

3.6 Who pays for return shipping?

• Customer pays for standard returns
• We cover shipping if the item is defective or incorrect

3.7 Do you offer exchanges?

No direct exchanges.

Instead:

• Return the original item
• Place a new order

4. Payments & Billing

4.1 What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

4.2 When will I be charged?

You are charged immediately at checkout.

Orders are not processed until payment is confirmed.

4.3 Is my payment secure?

Yes.

• All payments are encrypted
• Processed via secure third-party providers
• We do not store sensitive payment data

4.4 Why was my payment declined?

Possible reasons:

• Insufficient funds
• Incorrect account details
• Security restrictions

Contact your payment provider for more information.

5. Products & Quality

5.1 What does Wasafli sell?

We specialize in sunglasses designed for everyday wear, combining style and functionality.

5.2 Are product images accurate?

We aim for accuracy, but slight differences may occur due to:

• Lighting
• Screen display
• Manufacturing variations

5.3 Are the sunglasses durable?

Yes, they are designed for regular use. However, proper care is recommended to extend their lifespan.

6. Delivery Issues

6.1 What if my package is lost?

If your package appears lost:

• Contact us within 7 days of expected delivery
• We will investigate with the carrier

6.2 What if my item arrives damaged?

Contact us within 48 hours and provide photos.

We will offer:

• Replacement
• Or full refund

6.3 What if I receive the wrong item?

Report within 7 days.

We will:

• Send the correct item
• Or issue a refund

7. Account & Privacy

7.1 Do I need an account?

No, guest checkout is available.

7.2 How is my data used?

Your data is used to:

• Process orders
• Provide support
• Improve services

We do not sell your information.

7.3 Can I delete my data?

Yes. Contact:
support@wasafli.com

8. Customer Support

8.1 How can I contact support?

• Email: support@wasafli.com
• Store: Wasafli

8.2 What are your support hours?

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

8.3 How fast do you respond?

Within 24 hours during business days.

9. Policies & Updates

9.1 Can policies change?

Yes. Policies may be updated at any time.

Changes take effect immediately upon posting.

9.2 Where can I find your policies?

All policies are available on our website, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service

10. Quick Summary