Shipping Policy

Last Updated: 01/08/2024

At Wasafli, we are committed to delivering your sunglasses quickly, safely, and transparently. This Shipping Policy outlines our order processing timelines, delivery expectations, shipping costs, and important information regarding tracking and support. Please read this policy carefully before placing your order.

1. Order Processing & Handling Time

All orders placed with Wasafli are processed within a standard handling timeframe of 1 business day.

• Orders are processed Monday through Friday only (excluding holidays).
• Orders placed after the daily cut-off time will be processed the next business day.

Order Cut-Off Time

• 5:00 PM Eastern Standard Time (EST)
• Orders placed after 5:00 PM EST will be treated as if they were placed on the following business day.

Example:

• Order placed Friday at 4:30 PM EST → Processed Friday
• Order placed Friday at 5:15 PM EST → Processed Monday

2. Shipping Timeframes

Once your order has been processed, it will be shipped and delivered within the estimated transit window below.

Shipping Timeline Overview

Please note:

• Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or high shipping volumes.
• We do not ship on Sundays or public holidays.

3. Shipping Rates

We offer a simple and transparent pricing model for all orders.

Flat Rate Shipping

• This flat rate applies to all eligible orders within our shipping regions.
• No hidden fees or additional surcharges are applied at checkout.

4. Shipping Carriers

To ensure reliable and efficient delivery, Wasafli partners with leading national and international carriers.

Delivery Services & Tracking

We ship orders using the following trusted carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is determined based on:

• Delivery location
• Package size and weight
• Shipping efficiency

All shipments include tracking capabilities, allowing you to monitor your package from dispatch to delivery.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Tracking Information Includes:

• Tracking number
• Carrier name
• Estimated delivery date
• Tracking link

Please allow up to 24 hours after shipment for tracking updates to become active in the carrier’s system.

If you do not receive your tracking details, please contact our support team at:
support@wasafli.com

6. Shipping Coverage

We currently ship to:

• United States (primary market)
• Additional regions may be supported depending on availability

If your location is not supported at checkout, please contact us to confirm shipping availability.

7. Delivery Conditions

To ensure successful delivery, customers are responsible for providing accurate and complete shipping information at checkout.

Important Notes:

• Incorrect or incomplete addresses may result in delays or failed delivery.
• Wasafli is not responsible for orders shipped to incorrectly provided addresses.
• If a package is returned due to address issues, reshipping fees may apply.

8. Delivery Attempts & Failed Deliveries

Carriers may attempt delivery multiple times depending on their policies.

If delivery fails:

• The package may be held at a local facility
• The customer may need to arrange redelivery or pickup
• After a certain period, the package may be returned to us

In such cases:

• Additional shipping fees may apply for reshipment
• Refunds (if applicable) may exclude original shipping costs

9. Delays & Exceptions

While we strive to meet all delivery timelines, certain situations may cause delays beyond our control.

Possible Delay Factors:

• Weather disruptions
• Carrier operational issues
• High seasonal demand (e.g., holidays)
• Incorrect address details
• Customs processing (for international shipments)

Wasafli is not liable for delays caused by third-party shipping carriers, but we will assist in resolving any issues to the best of our ability.

10. Lost or Damaged Packages

We take great care to ensure your order arrives in perfect condition. However, if an issue occurs:

Lost Packages

If your tracking shows no movement or confirms loss:

• Contact us within 7 days of the expected delivery date
• We will initiate an investigation with the carrier

Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging

We will assess the situation and provide:

• Replacement (if available)
• Refund (if applicable)

11. Order Modifications & Cancellations

Orders can only be modified or canceled before they are processed.

Important:

• Once an order has been shipped, it cannot be canceled
• Address changes must be requested before shipment

To request changes, contact:
support@wasafli.com

12. Split Shipments

In some cases, orders may be shipped in multiple packages due to:

• Inventory availability
• Warehouse logistics

If this occurs:

• Each shipment will have its own tracking number
• You will receive separate notifications

13. Responsibility Transfer

Once an order is handed over to the shipping carrier:

• The responsibility for delivery lies with the carrier
• Wasafli remains available to assist with tracking and issue resolution

14. Customer Support

Our customer support team is available to assist you with any shipping-related inquiries.

Support Hours:

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

Contact Information:

• Email: support@wasafli.com
• Store Name: Wasafli

We aim to respond to all inquiries within 24 hours during business days.

15. Policy Updates

Wasafli reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.

Customers are encouraged to review this policy periodically to stay informed.

16. Summary Overview

For quick reference, here is a simplified breakdown: