Return & Refund Policy

Last Updated: 01/08/2024

At Wasafli, we believe shopping for sunglasses should feel effortless, secure, and risk-free. We understand that sometimes a product may not meet your expectations, and when that happens, you deserve a clear, fair, and transparent resolution.

This Return & Refund Policy explains in full detail how returns, refunds, and issue resolutions are handled at Wasafli. By placing an order with us, you agree to the terms outlined below.

1. Our Commitment to You

Customer satisfaction is not just a goal—it is a standard we operate by. Every pair of sunglasses sold through Wasafli is backed by a structured return system designed to give you:

• Confidence when making a purchase
• Flexibility if your needs change
• Protection in case something goes wrong

We’ve built this policy to eliminate uncertainty and provide clarity at every step.

2. Return Window (60 Days)

We offer a 60-day return period, starting from the date your order is marked as delivered.

What This Means:

• You have a full 60 calendar days to evaluate your purchase
• You can request a return at any time within this period
• This applies to all eligible products sold by Wasafli

Why 60 Days?

We believe customers need enough time—not pressure—to decide whether a product truly fits their style, comfort, and expectations.

3. Conditions for Returns

To maintain fairness and product quality standards, returned items must meet specific conditions.

Eligible Return Conditions

Items must be:

• In unused condition
• Free from scratches, dents, or visible wear
• In their original packaging (if provided)
• Returned with all included components (cases, cloths, accessories, tags)

Important Clarification:

Trying on sunglasses for fit and appearance is acceptable. However, extended use or visible wear may disqualify the item from being eligible for return.

4. Non-Eligible Returns

Certain situations may result in a return request being declined.

Returns May Be Rejected If:

• The return request is made after 60 days
• The item shows clear signs of use or damage
• The product is returned incomplete
• The item has been altered or modified

We reserve the right to assess all returned items before approving refunds.

5. Return Process (Step-by-Step)

We’ve simplified the return process to minimize friction and confusion.

Step 1: Submit a Return Request

Email us at: support@wasafli.com

Include the following:

• Your order number
• Reason for return
• Photos (if the item is damaged, defective, or incorrect)

Step 2: Review & Approval

Our support team will:

• Review your request
• Confirm eligibility
• Provide return instructions

Response time is typically within 24 hours during business days.

Step 3: Ship the Item Back

• Securely package the item
• Follow the return instructions provided
• Use a trackable shipping method (recommended)

Step 4: Inspection

Once we receive your return:

• The item will be inspected within 1–3 business days
• Eligibility will be confirmed

Step 5: Refund Processing

After approval, your refund will be processed within the stated timeframe.

6. Refund Policy (Up to 12 Days)

We process refunds in a structured and timely manner.

Refund Timeline

Key Points:

• Refunds are issued within 12 days from receiving the return
• No unnecessary delays or hidden steps
• You will receive email confirmation once completed

7. No Fees — Full Transparency

At Wasafli, what you see is what you get.

We Do NOT Charge:

• Restocking fees
• Processing fees
• Hidden deductions

What You Receive:

• A full refund of the product price (if eligible)
• Clear communication throughout the process

This policy is built to remove friction and build trust.

8. Refund Method

Refunds are issued using the original payment method.

Examples:

• Credit/Debit Card → Refunded to the same card
• Online Payment → Refunded to the original account

Processing Notes:

• Banks and payment providers may take additional time to post the refund
• This delay is outside of our control

9. Return Shipping Responsibility

Standard Returns:

• Customers are responsible for return shipping costs

Exceptions (We Cover Shipping If):

• The item is defective
• The wrong item was shipped
• The product arrived damaged

In these cases, Wasafli will ensure you are not financially impacted.

10. Damaged or Defective Items

We take product quality seriously. If something arrives in less than perfect condition, we act fast.

Report Timeline:

• Contact us within 48 hours of delivery

Required:

• Clear photos of the item
• Photos of packaging
• Description of the issue

Resolution Options:

• Replacement (priority option)
• Full refund

We handle these cases with urgency and priority.

11. Incorrect Items

If you receive a product different from what you ordered:

What to Do:

• Contact us within 7 days
• Provide photos and order details

What We’ll Do:

• Send the correct item at no cost
• Or issue a full refund

No inconvenience should fall on you.

12. Exchanges Policy

We currently do not offer direct exchanges.

Why?

This allows us to:

• Process returns faster
• Avoid stock conflicts
• Maintain accuracy in fulfillment

Recommended Solution:

• Return the original item
• Place a new order for your preferred product

13. Order Cancellations

You Can Cancel If:

• The order has not yet been processed or shipped

Once Shipped:

• Cancellation is no longer possible
• You must follow the return process after delivery

Timing matters—reach out quickly if needed.

14. Late or Missing Refunds

If your refund hasn’t appeared:

Step-by-Step Check:

1. Review your bank account
2. Contact your payment provider
3. Allow processing time

If unresolved, contact us:
support@wasafli.com

We will investigate and assist until the issue is resolved.

15. Risk & Responsibility

Before Delivery:

• Wasafli is responsible for the order

After Shipment:

• The shipping carrier assumes delivery responsibility
• We still assist with tracking and issue resolution

After Delivery:

• Customer responsibility begins
• Returns are handled under this policy

16. Customer Support

We prioritize fast, helpful, and professional support.

Availability:

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

Contact:

• Email: support@wasafli.com
• Store: Wasafli

Response time: within 24 hours (business days)

17. Policy Updates

Wasafli reserves the right to update this policy at any time.

Important:

• Updates take effect immediately upon posting
• Customers are encouraged to review periodically

18. Policy Summary

For a quick overview: